Cloud Applications Support and Management: With 500+ trained Oracle professionals, our team supports a wide range of clients in all industry verticals for all Oracle Cloud Applications and offer flexible support packages based on your requirements.
Typically, the Cloud Applications Support requirements are scoped for:
- Post-Live Implementation Support
- Ongoing - Proactive Application Support
- Hybrid Model - combining elements of both Post-Live and Proactive Application Support.
Post-Live Implementation Support:
- Fusion reports - resolve issues with existing reports and development new reports.
- Resolution of post-live backlog functional issues.
- Creating and managing My Oracle Support Service Requests (SR)
- External integrations - trouble-shooting and resolution.
- Enhancements and implementation of the new features arising from the quarterly upgrades.
- Implementation of business process best practices.
- Assistance with reconciliations and period end closure.
- Security and system administration.
- Trouble-shooting and resolving issues with users.
- Update of User Training Guides
- Basic User Training.
Ongoing - Proactive Application Support
- Proactive functional and technical application support.
- Security roles & responsibilities maintenance.
- Management and maintenance of reports - FRC, OTBI and BI Publisher Reporting.
- Integrations with external systems using Oracle Integrations Cloud (OIC).
- Creation and management of My Oracle Support Service Requests.
- Critical Business Process Events Support (Period Ending Closing, Payroll Runs, etc.)
- Year End Audit Support
- Period End and Year End Closure Support.
- Quarterly upgrade releases – guidance etc. Implementing new features.
- Systems and User Security administration.
Hybrid Model
This combines elements of both Post-live and Proactive Application Support and is tailored to meet the requirements of the client.
Service Level Agreement (SLA) Response Times
Our SLA response times are classified as High | Medium | Low and designed to offer the optimal support for your production issues.
Value-Added Services
Additional value-added services can be provided based the the client's requirements:
- Quarterly update and/or patch release testing
- License audits
- Periodic health checks
- Application and functional enhancement recommendations
- Data conversions / mass data uploads
- Implementation and setup of new companies through acquisitions & new roll-outs
- New Integrations using Oracle Integration Cloud (OIC)
- New PaaS Solutions
- DBA/Infrastructure Services
Oracle Cloud Applications Support